Customer Service Dashboard

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Harmony uses a web-based platform to provide effective Customer Service Reports to Harmony Executives and Principals. This site provides useful information about current projects such as Help Desk, Mystery Visits & Mystery Calls, Enrollment, Attendance, and Surveys. 

Resource Center
  • Main Training Session

  • Individual Report Video:

  • Selecting the periods to show on the dashboard

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  • Filter available on the dashboard (based on the position permissions)

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Parameters
F.A.Q.s

 

  • Target users: Central Office Chiefs, Superintendents, Assistant Area Superintendents, and Principals.
     

  • What projects are available in the Customer Service Dashboard? Check these parameters
     

  • How to change between projects? The project button is located on  the top-right of the screen

  • How to switch the dashboard between a district or campus?  On the top-right menu bar, inside Hierarchy. District administrators can select the dashboard for all campuses, or for a specific campus from the drill-down menu. Principals can only the campus they are assigned to.

  • Is it possible to print the reports? Yes, all reports can be downloaded as excel or pdf files.

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Have anymore Questions? Please create a Help Desk ticket choosing the Customer Service category.