Chromebooks

Parameters

Coverage: K-12th
Student login:
All Students log in through My Harmony Portal . K-5th Students will use the Default username and password.
6-12th Students will use their own credentials set when they claim their account at the beginning of the year.
Did the student forget the password to Login into My Harmony Portal? a Teacher or Delegated person at the campus level can reset it. For more details visit our My Harmony Portal Section
List of Apps/Extensions authorized for Chromebooks
How to install an authorized extension on a Chromebook
Chromebooks at Home

Working Modes

Kiosk Mode: Kiosk Mode is a feature in Chrome that allows the device to be used in a single-window/single-app kiosk mode. Essentially, it locks away access to the rest of the device. In Kiosk Mode, a user is locked onto a single, full-screen chrome App that they can't change or exit. Harmony has some default apps on this mode. Students can use Chromebooks in Kiosk mode by clicking the Apps link. No sign in is required in this mode. (See example below)
User Mode: Students will use this mode when they log in through My Harmony Portal and then have access to all apps and Chrome Browser. They will click on "Add person" on the main screen. Sign in is required.

Helping Materials

Quick Resources for Chromebooks

Repair and Warranty

To get an account for Warranty Claim Portal, please read the instructions here.

Troubleshooting

Request a website/extension to be unblocked/authorized to install
Teachers need to submit a ticket using the HPS Help Desk System, under Chromebook Extension (app) / Unblock Website, Category. This request will be reviewed and authorized upon approval from the Academic/Information Department.
How to wipe a Chromebook If a device shows an error with different users, we suggest to wipe and re-enroll
How to Enroll a Chromebook. This procedure will load the OS with Harmony settings New!
How to recover the Chromebook OS. This procedure will fix Fix the "Chrome OS is missing or damaged" error
Troubleshooting Chromebook kicking students out from applications & Wi-Fi network.
I do not see applications pushed yet. Type chrome://policy and then click on Reload policies button. Also, update Chrome OS to the latest version.

Is Chromebook OS crashing or restarting often? Please following these steps to reset sync. Click here.
There are more options to reset sync:
1. You can Chrome Sync the student Gmail on a PC. Remove the user account from that Chromebook, restart and add user account again.
2. Try using a Network Cable.
3. Click on the button below
Chrome Devices are disconnected from WiFi? Here are the troubleshooting steps.
Some Keys on Chromebook do not work. Before you bring the Chromebook to IT, please try the following:
For most Chromebooks, follow the steps below
Problems with screen resolution? See 3 options:
1. Ctrl + Shift on the keyboard, then either the plus sign or minus.
2. Go to the Chrome OS Settings>Manage Accessibility Features>Open Display Device Settings, and then set the resolution to 100% (Native).
3. For Testing apps (NWEA), reset the screen resolution with the keyboard shortcut Ctrl + Shift + 0 (zero), then close and relaunch the testing app. For more information, see Zoom in or magnify your Chromebook screen.

Videos:

Problems with Pop-ups in Chrome? Check this video to learn how to troubleshoot it.

Training & Tools