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                Schoology Courses

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Help Desk Staff Training

Description: Provide a general review of how a staff member can submit a ticket in the Help Desk

Target Audience: All HPS Staff

Link: 
#12402 Help Desk Staff Training

Approx time: 15 Minutes

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Help Desk Agent Training

Description: Help Desk Agents will learn how to manage tickets in the HPS Help Desk System

Target Audience: All HPS Harmony Staff who are agents in the Help Desk System

Link:
#12401 Help Desk Agent Training

Approx time: 45 Minutes

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Customer Service Basic Course

Description: Provides a general review of what is Harmony Public Schools and the best practices for Harmony Staff members at the front office of our campuses and Districts.

Target Audience: All HPS Staff

Link: 
#12985 Customer Service Basic Course

Approx time: 60 Minutes

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Operations Executive Dashboard

Description: Provide a general review of the Operations Executive Dashboard as a tool that measures the quality of specific projects at all HPS network levels

Target Audience: All HPS Staff

Link:
#12403 Operations Executive Dashboard Course

Approx time: 45 Minutes

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Description: Provide a general review of the educational software applications staff and students use in Harmony

Target Audience: All HPS Staff

Link: 
#12400 Educational Software Course

Educational Software

Approx time: 20 Minutes

The Customer Service Division has created the below Schoology Courses. These courses will be taken by the target audience through our Professional Learning Platform called Powerschool. If you have any questions, please contact us via the Help Desk under the Customer Service category,